Frequently Asked Questions
- France: free shipping.
- Switzerland: €15
- Europe: €15
- United States: €30
Fontennoy delivers to France, all European Union countries, Switzerland and the United States.
All packages are shipped as quickly as possible, within two to three business days, excluding weekends and public holidays.
To maintain the shine of your 23-carat gold-plated jewelry, avoid contact with water, perfume, household products or hydroalcoholic gel.
It is recommended to remove jewelry before showering, exercising or swimming.
Clean your jewelry with a soft, dry cotton cloth before storing it away from light in a dry place.
To maintain the shine of your 925 silver jewelry, wear them as much as possible!
To restore shine to your silver pieces, you can use clay stone or white stone, available in drugstores or household departments.
Gently rub your jewelry before rinsing it with clean water. Dry your jewelry well.
Always store your jewelry away from light in a dry place.
If you have difficulty choosing your size, do not hesitate to consult my guide accessible from the ring product pages.
Still a doubt? You can order a ring sizer .
The recycled silver exclusively comes from a certified "Origine France Garantie" supplier. This certification ensures that all the silver used in Fontennoy jewelry is not only recycled but also sourced from the French market.
The plating process is entrusted to an expert who ensures that the plating process incorporates up to 70% recycled gold.
I am open to custom orders! Do not hesitate to contact me and let's start creating your unique piece!